Last Updated: 02-10-2024

At Gift Gallery Kolkata, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes you may need to return or cancel an order. Please read our Refund and Cancellation Policy carefully.

1. Order Cancellation

• Orders can be canceled within 24 hours of purchase without any charges.
• Custom printing orders cannot be canceled once the printing process has started.
• To cancel your order, please email us at [insert email] with your order details.

2. Refunds for Products

• Refunds are applicable for damaged or defective products only.
• To be eligible for a refund, the product must be unused and in the same condition as you received it. It must also be in the original packaging.
• Refund requests must be made within 7 days of receiving the product.
• Shipping costs are non-refundable unless the item is damaged or defective.

3. Custom Printed Products

• Custom printed products are non-refundable unless there is a manufacturing defect or printing error.
• We recommend that you double-check your custom design or text before placing an order.

4. Return Process

• To initiate a return, please contact our customer service team at [insert email or phone number].
• Upon approval of your return request, we will provide instructions on how and where to return the product.
• The customer is responsible for the return shipping costs unless the item is defective.

5. Affiliate Products

• Refunds and cancellations for affiliate products are governed by the respective third-party sellers. Please refer to their policies for details.

6. Processing Time

• Once your returned item is received and inspected, we will notify you via email.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.

7. Contact Us

If you have any questions regarding our refund and cancellation policy, feel free to contact us at “giftgallerykolkata@gmail.com”.