At Gift Gallery, we strive to deliver joy on time!

Thank you for choosing Gift Gallery. We partner with trusted affiliate marketplaces and local vendors to bring you a curated collection of gifting products. This page outlines our shipping timelines, processes, and what you can expect after placing an order.

Order Processing Time

• Affiliate Marketplace Products: Orders are processed by our partner platforms. Processing typically takes 1-2 business days before shipment.
• Local Vendor Products: Orders are processed directly by vendors. Processing usually takes 24–48 hours.

Note: Processing time excludes weekends and public holidays.

Domestic Shipping Timelines

Once your order is shipped, delivery timelines depend on your location:

Location	Estimated Delivery Time
Kolkata & West Bengal	2–4 business days
Metro Cities	3–5 business days
Non-Metro Cities	5–7 business days
Remote Areas	7–10 business days

Note: These are general estimates. Delays due to unforeseen circumstances (e.g., weather, courier delays) may occur.

Factors Affecting Delivery

1. Festive Seasons/Holidays: Delivery may take longer during peak periods (e.g., Durga Puja, Diwali, Christmas).
2. Customization: Handmade or personalized items may require additional processing time.
3. Third-Party Couriers: Delivery timelines depend on the efficiency of our logistics partners.
4. International Shipping: Currently, we only ship within India.

Tracking Your Order

• For affiliate products, tracking details will be shared via email from the respective marketplace.
• For vendor products, you’ll receive a tracking link via SMS/email once dispatched.
• Need help? Contact us at support@giftgallerykolkata.in or call +91 94331 93557.

What If My Order Is Delayed?

• Contact our team immediately. We’ll coordinate with the vendor/courier partner to resolve the issue.
• If the order exceeds the maximum delivery timeline, you may request a refund or replacement (subject to our Refund & Cancellation Policy).

Important Notes

• Address Accuracy: Ensure your shipping address is correct. Incorrect details may delay delivery.
• Unavoidable Delays: We’re not liable for delays caused by natural disasters, political unrest, or courier errors.
• Gift Messages: Include special instructions at checkout for handwritten notes or gift wrapping.

Need Help?

Reach out to our customer support team:
📧 support@giftgallerykolkata.in
📞 +91 94331 93557 (Mon–Sat, 10 AM – 6 PM IST)

Last Updated: 29-03-2025

FAQs

Q: How long does order processing take?
A: 1–2 days for affiliate products, 24–48 hours for vendor products.

Q: What if I don’t receive tracking details?
A: Check your spam folder or contact us for assistance.

Q: Can I expedite shipping?
A: Currently, we don’t offer expedited shipping.

Q: Do you ship internationally?
A: No, we currently serve only Indian customers.